Complaints can be made by filling out a Quality Assurance Form (PDF), or you can obtain the form from a uniformed deputy, supervisor, or Administrative Assistant.
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The Williamson County Sheriff's Office maintains a separate unit for receiving and investigating complaints from citizens against Sheriff's Deputies, Corrections Personnel, and Civilian Employees. The Office of Internal Affairs is a separate unit, which reports directly to the Sheriff and his Executive Staff of Bureau Chiefs. Internal Affairs is a fact-finding entity, and its purpose is three-fold:
The Office of Internal Affairs is in the Headquarters Building of the Sheriff's Office located at 508 S Rock Street, Georgetown, TX 78626. Office hours are Monday through Friday, 8 am to 5 pm. Phone messages can be left any time after hours and will be returned, when employees return to work at 512-943-1360, or 512-943-1398.
Contact may also be made by filling out a Quality Assurance Form (PDF), or you can obtain the form from a uniformed deputy, supervisor, or Administrative Assistant.
Everyone likes a pat on the back when they do a good job. Williamson County Sheriff's Office employees are no different. Each year, the Sheriff's Office receives numerous employee commendations from the public, but for each one we receive, there are many more commendable acts that go unrecognized.
When you receive service from the Sheriff's Office you feel is worthy of commendation, we would like to hear about it. Call the employee's supervisor [if you know it] or the Office of Internal Affairs 512-943-1360, 512-943-1398. Or simply fill out the Commendation Form (PDF) found on this site and mail it in or drop it off to any Sheriff's Office employee. You may also complete the form, save it, and email the Sheriff's Office.
Please include the information you can remember such as the employee's name, the address, date, or any other circumstances about the incident. The employee will be notified of your commendation as will his/her supervisor. A copy of your commendation will also be placed in the employee's file.
Please feel free to contact the Office of Internal Affairs or a Patrol Supervisor if you should have a specific question or concern.
All complaints received by the Sheriff's Office are routed by the severity of the complaint. The most serious types of complaints are investigated by Internal Affairs, and involve allegations such as excessive force, any discharge of firearms, or serious rules violations such as insubordination. Complaints comparatively less serious in nature, such as rude behavior or improper procedure, are forwarded to the individual officer's division for investigation. In every case, the person making the complaint will be notified of the final disposition either by telephone, email or U.S. Mail.