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1. I am the defense attorney on a case and I have not received discovery for my client, how do I get access?

Defense attorneys will need an account on the Wilco Evidence Portal, once granted, they fill out a Discovery Request Form for each criminal transaction for each client. Once the case is filed, access to the case will be granted and an email will be sent to notify.

2. I am downloading a video from the evidence portal but after downloading, it reads that it is 0 bytes and will not open, how can I download the video?

To correctly download videos, do not open the video file, instead right click the file name and choose download from the right-click menu. Navigate to where your browser saves downloads to open the file from that location.

3. There is a document titled, New Case Request Form in the evidence portal for my client that I am unable to open, how do I view this document?

The New Case Request Form is not discoverable and although you can see it listed, it will not download or open in the viewer.

4. I received an email that I have access to a case but I do not see it in my portal account.

To see recently added access to a case, refresh your browser window or log out and log back in.

5. I am unable to recall my username/password to sign into the evidence portal, can you reset it?

To reset your password, please email Evidence Division with your full name and Bar Number asking for either your username, password or both.

6. The video I am trying to download is over 10GB and will not download, am I doing something wrong?

The evidence portal will only play videos that are less than 10GB in size. Any video that is larger will need to be burned to a physical disc or to a new, sealed in package USB flash-drive (supplied by defense attorney) and mailed.

7. There is an “.iso” file in the evidence portal, how do I download it?

Highlight the .iso file and choose download. Once downloaded, right-click the downloaded file choose “Open with” then Windows Explorer. A new Windows Explorer window will open displaying the media Select the .exe file to open the player and select and drag the video files into the player as needed, or choose AutoPlay.exe if that is an option.