I am downloading a video from the evidence portal but after downloading, it reads that it is 0 bytes and will not open, how can I download the video?

To correctly download videos, do not open the video file, instead right click the file name and choose download from the right-click menu. Navigate to where your browser saves downloads to open the file from that location.

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1. I am the defense attorney on a case and I have not received discovery for my client, how do I get access?
2. I am downloading a video from the evidence portal but after downloading, it reads that it is 0 bytes and will not open, how can I download the video?
3. There is a document titled, New Case Request Form in the evidence portal for my client that I am unable to open, how do I view this document?
4. I received an email that I have access to a case but I do not see it in my portal account.
5. I am unable to recall my username/password to sign into the evidence portal, can you reset it?
6. The video I am trying to download is over 10GB and will not download, am I doing something wrong?
7. There is an “.iso” file in the evidence portal, how do I download it?